1. Confidentiality

1.1         We have immense respect for your privacy. Your privacy and security is important to us. It is our policy to respect your privacy regarding information to your identity and keep your transactions secure across our Website. We are totally committed to protect your privacy and ensuring the security of any personal information received from you (the "Customer"). We strictly adhere to the requirements of the applicable data protection laws of Pakistan and this Privacy & Security Policy is accordingly published for your information.

1.2         The purpose of this Privacy & Security Policy is to explain to you what personal information, we collect from your visit(s) to our Website and how we protect the information that you provide to us, when you use our Website. You can be assured that we will use such information sensibly and carefully and only in accordance with this Privacy & Security Policy. We maintain compliance with the highest standards of website privacy, so our Customers visiting our Website can securely place their orders. This Privacy & Security Policy is effective from 25/08/21. Any information that you provide to Ailaaj.pk is subject to our Privacy Policy.

  1. Your Consent

2.1         By accessing this Website and whenever you submit any information to our Website, or use Products offered by our Website, you agree to be bound by the terms of this Privacy & Security Policy which also constitutes an integral part of the Terms of Use listed on this Website. Please read below carefully the entire Privacy & Security Policy before using Ailaaj.com Website.

2.2         We only ask for personal information when we truly need it to provide Product(s) to you. All information is collected with your knowledge and consent.

2.3         The data stored on this Website is protected by us within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

2.4         As part of providing our Products to you, we may need to send routine communications to you including but not limited to order transaction communications and other administrative communications through email, SMS, calls, notifications posted on the Website or through other means available, including text and other forms of messaging. You agree to receive all our communications related to your orders/requests for and on behalf of Ailaaj.pk.

2.5         When you sign up to receive our newsletters, we may periodically communicate with you through all or any means available about new Products, special offers or other information, which you may find it interesting and beneficial. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving Ailaaj.com promotional newsletters by following the directions contained therein.

2.6         You must ensure to provide us your correct or up-to-date personal information. This will allow us to contact you for further correspondences with respect to your order with us. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our Website.

2.7         If, at any time, you want to access, update, modify or eliminate any of your Account information at Ailaaj.com, you may do so by clicking "Your Account", and then review/change your sensitive personal information as you want it to be.

2.8         Ailaaj.pk may, in future, request other optional information from you in order to customize the Website to deliver personalized service to our Customers.

  1. Information Collected & Used

3.1         We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information including your name, gender, age, address, phone number, email address and your medical prescription(s) when you (i) Register and create an Account (ii) Place your order; (iii) upload your medical prescription; (iv) Update your existing profile; (v) Sign up for e-newsletters; and (vi) undertake other activities voluntarily on the Website such as using a promotional plan, communicate with our Pharmacist, Contact Us or submit your Testimonials.

3.2         During your visit to our Website, we may receive and collect technical information about your computer/device, including your domain name, IP address, pages accessed, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.

3.3         When you browse our Website, we may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors, page response times information volunteered by the customer while registering, viewing, ordering, paying, requesting for delivery and contacting our representatives. All these information help us to analyze Customer trends and preferences, and thus assist us in improving our services.

3.4         This information is collected and logged for statistical purposes. The customer’s identity is always kept confidential and is not shared with any third party for any purpose whatsoever except specifically listed herein.

3.5         During the process of login and the review of Products by Customer, no information about the Customer is stored in a way that may be used to associate medical history with prescription drug products.

3.6         All customer information is currently held in databases that are not retrievable by anyone through the internet.

3.7         We will collect and retain your personally identifiable information only to the extent that it is necessary. Any personal information submitted by you to the Website or collected by us will be used only (i) To carry out our obligations arising from your requests for our Products; (ii) To improve our Website's functionality, and to customize your future shopping experience with us; (iii) To make sure that our Website Content is presented in the manner that is most effective for you; (iv) To communicate with you about any changes to our Products; (v) To verify your identity and perform checks to prevent fraud.

3.8         The data stored on this Website is deemed to be the personal property of the Website owner and can be used for research, marketing, publication, commercial use and improvement in services subject to protection of identity of our customers or other covenants listed herein.

3.9         Other than the details listed above, no attempt is made to identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs, or where our e-commerce website operators reasonably believe that it is required to collect and produce relevant electronic documentation to fulfill its obligations to third parties, including statutory organizations under the applicable law.

3.10       We do not share any personally identifying information publicly or with third-parties, except when required to by law.

3.11       We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as protected information.

3.12       Our Website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

3.13       You are free to refuse our request for your personal information with the understanding that we may not be able to provide you with all or some of your desired services.

3.14       Your use of our Website shall be deemed to be regarded as acceptance of our practices contained in our Privacy and Security Policy. 

  1. Sharing Information

4.1         We do not sell, rent or exchange your any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of our Website, you consent to our collection and transfer of your information to our payment service partner websites.

4.2         As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that Ailaaj.pk, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, Ailaaj.pk would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur, and that any acquirer of Ailaaj.pk may continue to process your personal information as set forth in this Privacy & Security Policy.

4.3         Your personally identifiable information can be accessed only on a need-to-know basis by certain Ailaaj.pk employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.

  1. How We Use Cookies

"Cookies" are small pieces of information placed by a website onto your computer's hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyze data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customize our website according to your interests, which will enable us to deliver a more personalized service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our Website to its fullest capability.

  1. Security Policy

6.1         We understand that security is one of the most significant concerns during any online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. This security technology ensures that the information you enter to register, order prescriptions or make payments are all kept fully secure.

6.2         We take careful precaution to protect our Customers' personal information from unauthorized access, improper use or disclosure or unauthorized modification. To prevent unauthorized access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and is protected with 256-bit Secure Sockets Layer (SSL) software, which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with personal information.

6.3         When using our secure Website, you will notice that a "lock" icon will appear in your browser window, showing that your web page is secured and the information being sent is confidential and not readable by others.

6.4         Our payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.

6.5         You can rest assured that your transaction is fully secure and protected by all means to the reasonable extent permissible.

  1. Changes to Our Privacy & Security Policy

7.1         We may revise this Privacy & Security Policy from time to time by updating this page, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by e-mail, message on the Website or notification in Your Account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Website will be deemed to be your acceptance of any changes that we make.

7.2         Warranties and limitations that form part of our Terms of Service apply to this Privacy and Security Policy.

7.3         If you have any questions or comments regarding this Privacy & Security Policy, CONTACT US.